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You also have our personal guarantee that your safety is always our highest priority.We strive to make every part of your experience with us uncomplicated, pleasant and enjoyable.
Unfortunately, there are times for every airline when things don't go to plan, often because we have your safety as our highest priority. If this is ever the case, we think it's important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent.
We will let you know your choice if your flight is changed before your travel.
We will transfer you to the next flight we operate to make sure you can meet you plan.